The rise of Internet of Things (IoT) devices creates significant opportunities for businesses by helping to streamline processes and uncover business efficiencies, but it can also present challenges in terms of managing and maintaining them in the case of these devices going offline.
The machinery that organisations rely on, such as farm equipment and wind turbines, is being operated in geographically disparate locations, moving increasingly further away from the skilled technicians needed to maintain it. With this comes the growing popularity of IoT devices that are capable of providing remote support, such as solutions that use augmented reality. According to TeamViewer, organisations must consider the adoption of these devices in 2023 and beyond.
Augmented reality is a critical step to help mitigate the challenge of disparate machinery and support technicians, according to Sojung Lee, TeamViewer’s president for Asia Pacific, as the technology can connect skilled technicians with available, on-the-ground workers at a moment’s notice, eliminating the need for technicians to be onsite to troubleshoot issues.
No piece of machinery is excepted from needing technical support and troubleshooting, especially when things go awry and things can get extra difficult if technicians are not readily available onsite, especially in remote work environments.
Investing in solutions that support augmented reality can help organisations secure business continuity, even with remote devices and technicians.
“Bridging the gap is critical to secure business continuity, especially in an increasingly connected, digitally reliant modern world,” Lee said.
Cameras designed to provide a live stream to computers and devices allow specialists to collaborate with their on-the-ground colleagues and guide them through troubleshooting, problem-solving, product setup, and maintenance steps as efficiently as if they were there in person.
With this innovation, machinery challenges can be solved rapidly without needing to rely on skilled technicians to travel to and from job sites to assist.
“Leveraging augmented reality as part of the remote support toolset will be a game-changer for many organisations, especially as businesses increasingly embrace more flexible hybrid work environments,” the TeamViewer president said. “Remote support enhanced by augmented reality can help reduce maintenance operations, minimise travel requirements for skilled workers, and increase machine uptime with the support of remote maintenance.”
