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Troubleshooting from a distance: How remote support shapes today’s business processes

The rise of Internet of Things (IoT) devices creates significant opportunities for businesses by helping to streamline processes and uncover business efficiencies, but it can also present challenges in terms of managing and maintaining them in the case of these devices going offline.  
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Building resilience as manufacturing requirements become more complex

The industrial machinery and heavy equipment manufacturing sector is critical not only for its direct outputs, machines, and equipment that pave the way for construction, agriculture and manufacturing but also for its crucial role in economic development and innovation.